Do you know how you would answer the following teacher interview question: How would you deal with an angry parent?
It is important that the response you give to the job interview question is truthful, relevant to the position, and shows value to the school district. The following could be a possible answer… or it may provide some ideas for you to tailor your response:
I would first empathize with an angry parent. I would recognize the fact that the parent was hurt and aggravated and try to find out why. I will tell her that I feel sorry for what happened and that I am here to help solve the problem. After listening carefully and re-phrasing what she says, I will let her know that I do recognize the problem and assure her that we can find a solution.
My commitment is to do everything in my power to correct what went wrong. I will reassure her that the school is there for the best interest of the students and a problem, no matter how big or small, will be properly dealt with.
It is my goal to work out a solution with her at that time or tell her that I will get back to her within 24 hours if I need to find out more information. If the parent does not seem completely satisfied with how we solve the problem, I will suggest that we meet with the principal and give her a “heads up” regarding the situation.