Dealing with an angry parent requires empathy, active listening, and a commitment to resolving the issue effectively.
Do you know how you would answer the following teacher interview question:
Here’s how I would approach the situation:
Firstly, I would acknowledge the parents’ emotions and validate their concerns. For example, I might say, “I understand that you’re feeling upset, and I’m here to listen and address your concerns.”
Next, I would actively listen to the parents’ perspective, allowing them to fully express their frustrations. I would rephrase their statements to ensure I accurately understand their concerns.
Once I clearly understand the issue, I will assure the parent that I am committed to finding a solution. I would convey that the school’s priority is the well-being and success of the students, and we will work together to address any challenges they face.
I would then propose practical steps to resolve the issue, whether by implementing a solution immediately or conducting further investigation. If necessary, I would offer to follow up with the parent within a specified timeframe to provide updates on the situation’s progress.
If the parent remains dissatisfied, I suggest involving the school principal to ensure all parties are aware and engaged in finding a resolution. I aim to reassure the parent that their concerns are being addressed appropriately by maintaining open communication and a proactive approach.
